Enrolment terms
Registering for a course creates a place held in your name. Your place is confirmed once payment is received in full, or once a deposit is received where the course offers one.
- Group intakes run to the published schedule. If a class must be moved, you are told at least 48 hours ahead and the hour is made up.
- One-to-one hours are booked with your teacher and expire 12 months after purchase.
- A one-to-one session cancelled with less than 24 hours notice is treated as taken.
- A certificate is issued on completion of the guided hours with at least 80% attendance and all assessed tasks submitted.
- We may decline or end an enrolment where conduct makes teaching the class unreasonable. Unused hours are refunded in that case.
Refunds
- Before an intake starts: full refund up to 7 days before the first session; 50% within 7 days.
- After an intake starts: no refund, but unused hours may be transferred once to another course or a later intake.
- One-to-one hours: unused hours are refundable within 30 days of purchase, less any hours taken at the standard single-hour rate.
- If we cancel: a full refund of the unused portion, or a transfer, whichever you prefer.
Refunds are returned by the same method used to pay, within 10 business days.
Privacy
We collect only what is needed to teach you and to meet our record-keeping obligations: your contact details, your enrolment and payment history, your attendance and your marked work.
- We do not sell or share your details with third parties for marketing.
- Payment card details are handled by our payment provider and never stored on our servers.
- Class recordings are kept for the duration of the course plus 90 days, and are visible only to that class.
- You can ask for a copy of your record, or ask us to delete it after your course ends, by emailing study@eloqua.edu.
Last updated 2 September 2026. ELOQUA, Level 3, 120 Edward Street, Brisbane QLD 4000.